Aeroméxico’s cancellation policy is designed to provide flexibility to its passengers while also maintaining structure for managing changes and cancellations. The airline allows travelers to cancel their reservations under specific terms that vary depending on the type of ticket purchased. For non-refundable tickets, cancellation typically results in a travel credit rather than a monetary refund, and this credit can often be used for future travel within a certain time frame, usually 12 months from the date of purchase. Passengers holding refundable tickets, on the other hand, may be eligible for a full refund back to their original method of payment, provided that the cancellation is made within the specified window. In general, Aeroméxico permits cancellations within 24 hours of booking without penalty, as long as the flight is scheduled to depart at least seven days later. This policy aligns with industry standards and offers a grace period for passengers to adjust plans without incurring fees.

After the 24-hour risk-free window, the fees and conditions associated with cancellations depend on the fare class—basic, classic, AM Plus, or Premier—and the route. Lower fare classes tend to be more restrictive, often involving higher penalties or offering no refund options, while premium fare classes may allow for more generous changes and refunds with minimal or no fees. It’s important for passengers to read the fare rules before booking, as these outline the specific terms regarding cancellations, refunds, and changes. In cases where passengers must cancel due to medical emergencies or other extenuating circumstances, Aeroméxico may consider waiving cancellation fees upon the presentation of proper documentation, though this is evaluated on a case-by-case basis.

For flights canceled by the airline itself, whether due to operational issues, weather, or other unforeseen events, Aeroméxico generally offers passengers a choice between rebooking on an alternative flight at no additional cost or receiving a full refund. Additionally, during periods of travel disruption such as strikes or natural disasters, the airline may implement special policies that allow for more flexible rebooking or cancellation options. To initiate a cancellation, passengers can do so through the Aeroméxico website, mobile app, customer service center, or through their travel agent if the booking was not made directly with the airline.

Refunds, when applicable, may take several days to process, depending on the payment method and bank processing times. Aeroméxico also provides compensation and care in accordance with applicable aviation regulations, especially for international flights governed by agreements like the Montreal Convention. Overall, the cancellation policy encourages travelers to consider their travel plans carefully and to opt for more flexible fare classes if they anticipate changes. For the most accurate and updated information, it is advisable for passengers to review the airline’s official website or contact customer service directly, especially since cancellation policies may change over time or in response to global events affecting travel.